Returns & Exchanges

At Just Play, we want you to love your new look, so we offer a seamless 30-day return policy for all unworn apparel with original tags attached. Simply initiate your request through our portal to receive a prepaid shipping label and start your exchange or refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Pack Your Items

Place the unwashed and unworn fashion pieces back into their original packaging with all designer tags intact.

3

Attach the Label

Download and print your prepaid shipping label from the portal and securely tape it to the outside of your package.

4

Drop Off and Track

Leave your package at any authorized carrier location and keep your tracking number handy until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing